Privacy Policy

This privacy notice relates to NMS Civil Engineering and covers the webpage www.nmsltd.co.uk.

Our registered office address is at NMS Civil Engineering Ltd, Park Industrial Estate, Liverpool Road, Ashton-in-Makerfield, WN4 0YU. NMS (“we”, “us” and “our”) are committed to protecting and respecting your privacy and have set forth in this document how we do so.

Any reference to “we” or “us” or “NMS” means NMS, which is a private limited company with registered company number 1910241.

This Privacy Policy (“Policy”) explains how we collect, use and share personal information about you. Such information is gained when you contact the company. This can include e- mail, fax, text message, social media, post, fax or telephone. The information you provide to us through our website or any related social media will initially be collected by the Company.

If you have any questions regarding how we use your information or you wish to exercise any of your rights in relation to your information please contact our Data Manager at info@nmsltd.co.ukor at our registered office address.

COLLECTED INFORMATION

We collect:

  • Information you submit to us:
    • Via emails or text messages;
    • Via reviews or comments on our Site;
    • Via social media interactions;
    • By speaking to us in person or over the telephone, for example in making an enquiry or a complaint or
    • Via job applications, either directly or through third parties;

Please note: If you submit details to us of any other person (e.g. a colleague), please make sure you have their permission before doing so.

  • Information we collect about you
    • Details of the purchases or agreements you make with us, including the time and date of purchase, the products and services you purchase from us, any relevant delivery address(es) and details of any relevant payment cards or bank account details.
    • Our cookie policy gives you more detailed information on how we use and manage cookies.
    • Your social media content (where this is in the public domain) and any messages you send us via social media. This information can include posts, comments, pictures and video footage.
    • CCTV images This information may include images of you from CCTV cameras installed externally and internally at our depots and other sites. We use this information for the purposes of public safety and the prevention of fraud and other criminal activity.
    • Basic background information on you available from government sources. We use the Driver Vehicle Licensing Agency to trace number plates and owners in the event of drive-offs from our depots.
    • Information from banking, credit card and credit reference agencies about your financial status and the status of any payment card presented to us (for example, if it has been reported stolen) to check we are likely to be paid for any transaction and to reduce the risk of fraud.
    • Information about you for the purposes of processing your job application or registering your interest in a job with us. This includes including your name, contact details (i.e. address, home and mobile phone numbers, email address), details of your job application (including the application itself, your qualifications, experience and references and employment history, including details of current salary and benefits).
  1. HOW DO WE USE YOUR INFORMATION?

We use the information we collect for the following purposes:

  • To provide you with our Site, which requires a certain amount of technical information to be collected in order to work properly.
  • To enable you to order products and services from us and to provide you with those products and services, which again requires a certain amount of information to be collected, for example, payment card or bank account details so we can take payment and details of the equipment, products or services you hire or buy so we can process your order, keep necessary records and provide you with a receipt.
  • To respond to any queries, issues, suggestions, or complaints you have raised with us.
  • To respond to any social media posts or other public comments you make where these are made to or about us, our Site and our products, services or other activities.
  • To perform any contract we have entered into with you but also to enforce a contract against you if you do not honour it, including seeking to collect any debts that you may owe us and instructing third parties to support us in doing so.
  • To check that you have or are likely to have the means to pay us for any products or services you have ordered from us.
  • To monitor use of our Site to see if it is being abused or threatened, for example by people posting inappropriate comments in review areas or by potential hackers attempting to undermine our security measures.
  • To protect you and our business against any other criminal behaviour, including identity theft and fraud.
  • To maintain administrative and legal records about our business to enable us to understand what we have sold, how, when, where and at what price and account to HM Revenue & Customs for the related taxes that we have to pay.
  • In the process of anonymising your information so that you are no longer identifiable to us.
  • To test new systems and processes as we roll them out to make sure they work and will meet the high expectations we set for ourselves.
  • To comply with tax, legal, regulatory and corporate governance obligations in relation to any shareholdings.
  • To contact you in relation to jobs that may be of interest to you and/or to assess your suitability for a particular role and to comply with legal, regulatory and corporate governance obligations and good employment practice.
  1. LEGAL BASIS FOR USING YOUR INFORMATION

In accordance with data protection law, we are obliged to inform you that we are using your information as described in this policy on one or more of the following legal bases:

  • you have given your consent to us using your information as described in this notice;
  • the use is necessary for the purposes of our legitimate interests, including direct marketing, fraud prevention or preventing crime and protecting public security;
  • the use is necessary to comply with a legal obligation to which we are subject;
  • the use is necessary to save your life or that of another individual;
  • the use is necessary for the performance of a task carried out in the public interest or in the exercise of our official authority;
  • the use is necessary to perform a contract between us or to take steps which you requested us to take before entering into a contract;
  1. USE OF SENSITIVE PERSONAL INFORMATION

We may on occasion collect sensitive personal information about you. The identification information you provide to us as part of our account opening process and/or we may check and record your identification information during our verification process upon completition of our services or contract.

We may share this sensitive personal information with the police and our insurers and other organisations that provide similar products and services to ours for the purpose of fraud and crime prevention.

  1. WHO DO WE SHARE YOUR INFORMATION WITH?

In order to run a successful business it is necessary, on occasion to share your information with other people, businesses and/or services. We only share your information where we can do so in accordance with our legal data protection and privacy obligations.  We share the information we collect with:

  • People and businesses involved in the hosting and/or maintenance of our website, for example, information technology companies who host and/or maintain our Site.
  • Our insurers and insurance brokers for us to be able to obtain insurance. As a third party, they may retain this information for the purpose of ongoing risk assessment and insurance broking and underwriting services.
  • Credit reference agencies who provide anti-fraud and credit score information to us, central and local government departments, for example the Driver Vehicle Licensing Agency (DVLA) and local authorities who run the UK electoral rolls, banks and finance companies who also provide anti-fraud services and customer insight companies (as set out above), in each case as necessary in order to benefit from their services. Where we do so for anti-fraud purposes, the recipient organisation may hold your information on file for the purpose of their fraud prevention services in future. We may also share your information, including late payment information, with credit reference agencies and other companies for use in credit decisions, for fraud prevention and to pursue debtors.
  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
  • The prospective buyer of any part of our business or assets that we may sell.
  • Professional advisers for example our lawyers, accountants and technology consultants when they need it to provide a service to us.
  • Registrars in relation to the administration of our shareholdings, including updating the share registers and managing dividend payments.
  • The police, local authorities, HM Revenue & Customs (HMRC), the courts and any other central or local government bodies where they request it and/or where we may lawfully disclose it, for example for the prevention and detection of crime.
  • Other people who make a subject access request to us, where we are allowed to do so by law.
  • We may also share the information we collect where we are legally able to do so, for example, to comply with a court order.
  1. INTERNATIONAL TRANSFER OF YOUR INFORMATION

Although we are based in the UK, we occasionally need to use international suppliers or transfer information to international business to help ensure you receive the very best products and services from us.  To allow us to run our business on this basis, the information we collect may be transferred to other countries where this is necessary for the purposes of our contract with you or in anticipation of a contract (for example, in relation to obtaining a quotation). Where this includes transfers to countries outside of the EEA, we will ensure that we have appropriate contractual arrangements in place to protect your data.

  1. HOW LONG DO WE KEEP YOUR INFORMATION FOR?

Unless a longer retention period is required or permitted by law, we will only hold your personal information on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request it is deleted. If, having registered for any of our services, you do not use them for a reasonable time (which may vary depending on the service(s) you’ve registered for) we may contact you to ensure you’re still happy to receive communications from us. Even if we delete your personal information it may persist on back-up or archival media for legal, tax or regulatory purposes.

  1. SAFEGUARDING MEASURES

We take your privacy seriously and take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place including Password Security.

  1. MANAGING YOUR INFORMATION

You already have certain rights under existing data protection legislation, including a right to request a copy of the personal information we hold on you, if you request it in writing. From 25 May 2018 you will have the following rights:

  • Right to correct: the right to have your personal information rectified if it is inaccurate or incomplete;
  • Right to erase: the right to request that we delete or remove your personal information from our systems;
  • Right to restrict our use of your information: the right to ‘block’ us from using your personal information or limit the way in which we can use it;
  • Right to data portability: the right to request that we move, copy or transfer your personal information;
  • Right to object: the right to object to our use of your personal information including where we use it for our legitimate interests, or where we use your personal information to carry out profiling to inform our market research and user demographics. If you raise an objection we will stop processing your personal information unless very exceptional circumstances apply, in which case we will let you know why we’re continuing to process your personal information.
  • We will use reasonable efforts consistent with our legal duty to provide you with your rights in accordance with data protection legislation.

 If you have any questions about this Policy or wish to exercise any of your rights, please contact us at info@nmsltd.co.uk or by telephone at 01942 722694.

We hope that we can resolve any query or concern you raise about our use of your information but if you are not totally satisfied you can also contact the Information Commissioner at ico.org.uk/concerns/ or telephone: 0303 123 1113 for further information about your rights and how to make a formal complaint.

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